How do I nominate which add-on(s) I want?
Please just go ahead and add the required amount to our pledge. When the campaign ends we will survey all backers to make sure we know exactly what they need. This will be the case not just for which print(s) you would like, but also what size T-shirt and if you want a dedication added to a book (coming soon!).
Last updated: July 03, 2014 06:44
How will you know we have backed both yours and Peter's campaigns to get our free prints?
Both ourselves and Peter will survey you at the end of our respective campaigns. One of the questions of this survey will be to ask if you backed both projects. We will then corroborate our lists and make sure you get your free prints accordingly.
Last updated: July 05, 2014 00:50
I need to change a detail such as my address or the name of the person to thank or anything else, what happens?
At the end of the campaign we will survey everyone to check which add-ons they have pledged for and also confirm anything else - this will be your chance to tell us anything out of the ordinary.
Last updated: July 17, 2014 10:03
I want to upgrade my pledge, how can I? Send us a message to let us know what you want to upgrade to and we will do it for you. Backerkit does not allow for fixed quantities so we need to be able to do this on a first come first served basis and make sure we don’t oversell limited items. I want to add-on extras that I missed No problem, that should be straightforward when going through the add-ons. Let us know if you are struggling though.
Current Estimated Shipping Date: March 2015
We want to get all surveys completed as soon as possible so we can start sending out posters. Please complete if you have not already.
Last Updated At: 08/08/14What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.